Services for Medical and
Healthcare Professionals

Many patients, after talking with their doctors, complain:

• "I don't have a clue what he just said to me."
• "What was my diagnosis? What does that mean?"
• "She didn't even look at me when she spoke to me."
• "How am I supposed to take this medicine?"

These types of comments and reactions could significantly impede the growth of your medical practice and create negative public relations for your medical facility if they are not addressed in yourself and/or your employees. Ultimately, miscommunications could result in misdiagnoses or mistakes in patient care affecting innocent lives, costing you enormous financial loss and respect in the medical community.

As a medical professional, whether you
are a nurse, certified nursing assistant, lab technician, dietitian or physician, it is your responsibility to clearly communicate any and all medically-related information to the patient, or about the patient with whom you are working.

• Maybe you have a foreign or regional accent which impedes your communication with patients.
• Maybe you get nervous when confronted with new or "difficult" patients and you speak too fast and can't look the person in the eyes.
• Is it a speech impediment that you have never addressed?
• Maybe you would just like to have a more empathetic bedside manner with your patients by changing your rate of speech, tone of voice and/or overall vocal quality and intensity.

It is also your responsibility to use appropriate "disablilty etiquette" when communicating with people with disabilities.

• Do you become uncomfortable when confronted with someone who stutters or has a hearing impairment?
• Are you impatient with someone who lisps or speaks with any other speech impediment?
• Do you know how to find an interpreter for the deaf in your community if necessary?

CCS offers customized programs to address these concerns so that your overall patient care, safety and satisfaction are significantly improved. Programs are offered individually or in groups to meet your needs.