Communication is key in every business: Hotels/Casinos, Police and Fire agencies, Sales and Customer Service, Banking organizations, Department Stores, Career Training agencies and Corporate Training programs...to name a few. Many companies have employees who are skilled in their work but struggle with their communication skills. This not only loses money for the company but may prevent advancement for the employee.

A culturally diverse America is something to be proud of!
Celebrate your differences, yet communicate as one.

Do you know any employees who struggle with:

• a strong accent,
• weak public speaking voice,
• a chronically hoarse or unpleasant voice,
• stuttering or lisping,
• mumbling or mispronouncing words frequently used in your business,
• speaking so rapidly that they’re difficult to understand,
• poor nonverbal skills or a hearing impairment…

Do your employees work in environments filled with background noise and/or second-hand smoke …just because of the nature of the business? Do they complain of vocal fatigue, a chronically hoarse voice, throat or neck pain by the end of the shift? Do they feel the need to “shout” over the crowds and noise?

Would they benefit from vocal hygiene and management training?

Have you ever been to a hotel/casino or any multi-cultural establishment and felt as though you were no longer in the United States?
Do foreign or regional accents impede the communications you are having with the employees at that establishment?
CCS provides accent modification programs for individuals or groups.

Communication skills are vital for the executive who speaks to your employees and other corporations. A clear and powerful voice will spread your message to a greater audience. Would marketing be more effective if the person speaking could be better understood? CCS provides programs for voice and pronunciations skills as well as accent modification.

First impressions make a lasting mark! Often the first contact someone will have with your business is with the person who answers the phone. For this reason it is important that this person projects the right impression. Have you lost customers only because they couldn’t understand the person who answered the phone? Did someone leave the game table or casino out of frustration with the communication skills of the dealer?
CCS can train those who answer the phone how to slow their rate of speaking and pronounce their words more clearly for the person at the other end of the line.

Police and Fire agencies are responsible for communicating crucial information to the general public on a daily basis. Did the person stopped for a traffic citation understand his/her rights? Could the firemen communicate clearly and quickly enough to their victims to avoid tragedy?

CCS is here to help make your agency provide the safest and most effective form of assistance available for our public.

Let CCS help make your business stand out above all of the rest….what makes one hotel/casino, department store or banking facility different from the next anymore? Allow your customers, co-workers, employees to know that in a culturally diverse America clear communication makes us one.
CCS provides individual or group training on site and/or at our offices to best fit your needs.